Terms of Service
Last updated: July 2, 2026
Welcome to Clovertail. These Terms of Service (“Terms”) govern your use of our website, products, checkout, customer support, returns, warranties, marketing communications, and related services.
By visiting our website, placing an order, contacting us for support, or using any part of our services, you agree to these Terms. If you do not agree with these Terms, do not use our website or purchase products from us.
1. About Clovertail
Clovertail is a Canadian-based ecommerce business that sells pet products to customers in the United States and other supported regions.
Our products are designed to support everyday pet care, safety, comfort, and convenience. This may include pet collars, tracker-compatible accessories, pet fountains, grooming products, feeding accessories, travel products, and other pet-related items.
These Terms apply to all purchases made through our website at theclovertail.com and to any related customer support, return, warranty, marketing, or website services we provide.
Business name: Clovertail
Business location: Canada
Website: theclovertail.com
Customer support email: boop@theclovertail.com
Customer support phone call or text: +1 (778) 486-3001
We typically respond to customer enquiries within 1 business day.
2. Eligibility to Use Our Website
By using our website or placing an order, you confirm that you are legally able to enter into a binding purchase agreement in your location.
If you are using our website on behalf of another person, household, business, or organization, you confirm that you have authority to do so.
You agree not to use our website for unlawful, fraudulent, abusive, misleading, or unauthorized purposes.
3. Product Information
We try to describe our products as accurately as possible, including product features, compatibility, sizing, color options, materials, use cases, and limitations.
However, product colors, packaging, dimensions, and minor design details may vary slightly due to manufacturing updates, screen display differences, supplier updates, or normal production tolerances.
Before purchasing, you are responsible for reviewing the product title, description, variant options, compatibility notes, size information, shipping information, and return policy.
If you have questions before ordering, contact us at boop@theclovertail.com.
4. Pet Product Use and Safety
Clovertail products are designed for everyday pet care and convenience, but they are not a substitute for responsible pet supervision, veterinary care, professional training, or common-sense safety precautions.
You are responsible for choosing products that are appropriate for your pet’s size, behavior, age, health, chewing habits, activity level, and environment.
For collars, tracker-compatible products, grooming tools, fountains, feeders, travel accessories, and other pet products, you agree to inspect the product before and during use. Stop using any product if it becomes damaged, worn, loose, sharp, unsafe, or unsuitable for your pet.
If your pet has a medical condition, skin sensitivity, injury, allergy, behavioral issue, or special care need, consult a qualified veterinarian before using new pet products.
5. Tracker-Compatible Products
Some Clovertail products may be designed to hold or work with third-party Bluetooth network trackers, including Apple Find My compatible trackers, AirTag-style trackers, or Android-compatible tracking devices.
Unless clearly stated otherwise on the product page, Clovertail tracker-compatible collars and accessories are not live GPS devices. Location updates may depend on the tracker model, Bluetooth range, nearby compatible devices, third-party networks, battery level, app settings, signal conditions, and the tracker provider’s technology.
Clovertail does not control Apple, Google, Android, third-party tracker networks, mobile apps, Bluetooth coverage, location accuracy, or device availability. Third-party tracker brands, names, logos, apps, and networks belong to their respective owners.
If a product includes or is bundled with a tracker, the product page will state what is included. If a product is sold as a collar or holder only, the tracker is not included unless clearly stated.
You are responsible for checking compatibility before purchase.
6. Orders
When you place an order, you are making an offer to purchase the selected product or products under these Terms.
After you place an order, you may receive an order confirmation email. This confirms that we received your order, but it does not guarantee acceptance if there is an error, payment issue, inventory issue, fraud concern, shipping restriction, or other problem.
We reserve the right to refuse, cancel, limit, or refund any order where we reasonably believe there is an error, fraud risk, abuse, resale issue, inventory issue, pricing mistake, address issue, payment issue, or violation of these Terms.
If we cancel an order after payment has been collected, we will refund the cancelled portion of the order.
7. Prices, Currency, Taxes, and Fees
Product prices are shown on our website and may change without notice.
Unless otherwise stated, prices are listed in the currency shown at checkout. Your bank, card provider, payment provider, or wallet provider may apply currency conversion rates, foreign transaction fees, or other charges that we do not control.
Taxes, shipping fees, discounts, and other charges will be shown at checkout where applicable.
You are responsible for reviewing the full checkout total before placing your order.
8. U.S. Orders and Cross-Border Sales
Clovertail is based in Canada and currently sells to customers in the United States.
By placing an order for delivery to the United States, you understand that your order may be shipped across an international border and may be subject to customs processing, carrier handling, import review, or other cross-border shipping procedures.
Unless clearly stated otherwise at checkout, the price you pay at checkout includes the product price and any shipping fee shown at checkout. Any customs duties, taxes, import fees, brokerage fees, or carrier fees that may apply to your shipment are the responsibility of the customer where required by law or carrier policy.
Delivery estimates are not guaranteed. Cross-border shipping may be affected by customs processing, carrier delays, incorrect shipping information, weather, holidays, high order volume, supply delays, or other events outside our control.
If we cannot ship your order within the timeframe shown at checkout, or within a reasonable timeframe where no specific shipping timeframe was provided, we may contact you with an updated shipping estimate, offer you the option to continue waiting, or cancel and refund the unshipped portion of your order.
Nothing in these Terms limits any non-waivable rights you may have under applicable U.S. federal, state, or local consumer protection laws.
9. Shipping and Delivery
Shipping options, shipping costs, estimated delivery timeframes, and any free-shipping threshold are shown on our website, product pages, cart, checkout, or Shipping Policy.
Clovertail’s current free shipping offer is free shipping on qualifying orders over $45 USD, unless a different threshold is clearly shown at checkout during a promotion.
Shipping timelines are estimates only. They are not guaranteed unless we clearly state that a delivery date is guaranteed.
You are responsible for providing a complete and accurate shipping address. This includes apartment number, unit number, building access details, postal code, phone number, and any other information needed by the carrier.
We are not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
10. Address Errors, Failed Delivery, and Returned Packages
If a package is delayed, returned, refused, lost, or undeliverable because of incorrect shipping information, missing address details, customer refusal, failed delivery attempts, or carrier restrictions, contact us at boop@theclovertail.com.
Depending on the situation, we may offer a replacement shipment, partial refund, full refund, store credit, or reshipment after the customer pays any applicable additional shipping cost. The available solution depends on the carrier status, product condition, shipping cost, and order circumstances.
We are not responsible for packages delivered to the address provided at checkout if the address was entered incorrectly.
11. Order Tracking
If tracking is available, we may provide a tracking number by email or through your order status page.
Tracking updates may take time to appear after a package is shipped. Carrier scans may be delayed, especially during cross-border shipping, customs processing, holidays, severe weather, or high-volume shipping periods.
If your tracking has not updated for an unusual period, contact us and we will help investigate.
12. Inventory and Availability
We try to keep inventory information accurate, but availability can change.
If a product becomes unavailable after you place an order, we may contact you to offer an updated shipping estimate, replacement option, backorder option, partial refund, full refund, or order cancellation.
We may limit quantities purchased per customer, household, address, payment method, or order if we believe the purchase is unusual, unauthorized, abusive, or intended for unauthorized resale.
13. Payments
We accept the payment methods shown at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information you provide is accurate.
Payments may be processed by third-party payment providers. Clovertail does not store full card numbers or full payment credentials unless clearly stated by the payment provider.
If your payment is declined, reversed, disputed, suspected of fraud, or otherwise not completed, we may cancel or hold your order.
14. Discounts, Promotions, and Bundles
Discounts, promotions, bundles, gifts, free-shipping offers, and limited-time offers may be subject to additional conditions.
Unless clearly stated otherwise, promotions cannot be combined, exchanged for cash, applied retroactively to past orders, or used after expiration.
We may modify, suspend, or cancel a promotion if there is an error, abuse, fraud, technical issue, or misuse.
Bundle prices, compare-at prices, and promotional messages are for informational and marketing purposes and may change without notice.
15. Returns and Refunds
Clovertail offers a 90-day return window unless a different return condition is clearly stated on the product page or Refund / Return Policy.
To start a return, contact us at boop@theclovertail.com with your order number and the reason for your return request.
Products should be returned in a reasonable condition, with all included parts, accessories, and packaging where practical. We may refuse or reduce a refund if an item is returned damaged, incomplete, heavily used, missing parts, altered, or not the item originally purchased.
Certain items may not be eligible for return if they are final sale, hygienic goods, used pet-care items, replacement parts, damaged by misuse, or otherwise excluded in our Refund / Return Policy. Any exclusions should be clearly stated before purchase or in our policy.
Refunds are generally issued to the original payment method after the return is approved and processed. Payment providers and banks may take additional time to post the refund.
Shipping fees may be non-refundable unless otherwise stated or required by law.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
16. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at boop@theclovertail.com.
Please include:
your order number;
a clear description of the issue;
photos or video showing the product, packaging, shipping label, defect, missing part, or incorrect item.
After reviewing the issue, we may offer a replacement, replacement part, refund, return label, store credit, troubleshooting help, or another reasonable solution.
We may ask for photos, videos, or additional information before approving a replacement or refund.
17. Product Warranties and Satisfaction Support
Some products may include warranty, replacement, satisfaction, or support language on the product page. Any such offer applies only to the specific product and conditions described.
Unless clearly stated otherwise, warranty or support coverage does not apply to:
normal wear and tear;
damage caused by chewing, scratching, misuse, improper cleaning, improper installation, or rough handling;
damage caused by pets, children, accidents, weather, water exposure, or unauthorized modification;
compatibility issues that were clearly described before purchase;
third-party trackers, apps, batteries, networks, or accessories not supplied by Clovertail.
If your product does not work as expected, contact us and we will review the issue.
18. Customer Responsibilities
You agree to:
provide accurate billing, shipping, and contact information;
review product details before ordering;
use products safely and responsibly;
supervise pets when appropriate;
inspect products regularly for damage or wear;
follow product instructions, warnings, compatibility notes, and care guidance;
contact us promptly if there is an issue with your order.
You agree not to misuse products, make false claims, abuse return policies, submit fraudulent chargebacks, interfere with our website, or use our services for unlawful purposes.
19. Third-Party Services, Apps, and Links
Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, advertising platforms, review tools, email/SMS providers, tracking tools, and ecommerce platform services.
Third-party services may have their own terms, policies, privacy practices, fees, and limitations. Clovertail is not responsible for third-party services that we do not control.
If our website links to a third-party website or service, that link does not mean we endorse or control that third party.
20. Website Accuracy, Errors, and Availability
We try to keep our website accurate and available, but we do not guarantee that every product description, price, image, availability status, shipping estimate, promotion, or other website detail will always be complete, current, or error-free.
We may correct errors, update information, cancel orders, change prices, update product pages, remove products, or modify website content at any time where reasonably necessary.
We do not guarantee that our website will always be uninterrupted, secure, or error-free.
21. Intellectual Property
All website content, including text, product descriptions, images, graphics, logos, layout, icons, videos, designs, code, and brand elements, is owned by Clovertail or used with permission, unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, exploit, scrape, or use our website content for commercial purposes without written permission from Clovertail.
You may use our website for personal shopping and ordinary customer purposes.
22. Reviews, Feedback, and User Content
If you submit a review, photo, video, testimonial, message, suggestion, or other content to Clovertail, you confirm that the content is accurate, lawful, and does not violate anyone else’s rights.
By submitting content, you give Clovertail permission to use, display, edit, reproduce, publish, and share that content for customer support, marketing, advertising, product improvement, and website purposes, unless prohibited by law.
We may remove or refuse user content that is false, abusive, obscene, misleading, unlawful, spam, infringing, or otherwise inappropriate.
23. Privacy
Your use of our website and services is also governed by our Privacy Policy.
By using our website or placing an order, you understand that we may collect, use, process, and share personal information as described in our Privacy Policy, including for order processing, shipping, customer support, returns, fraud prevention, analytics, marketing, and legal compliance.
24. Prohibited Uses
You may not use our website or services to:
violate any law or regulation;
submit false, misleading, or fraudulent information;
impersonate another person;
interfere with website security or operation;
scrape, crawl, copy, or harvest data without authorization;
upload malicious code or harmful content;
abuse discounts, promotions, refunds, returns, chargebacks, or support channels;
infringe intellectual property rights;
harass, threaten, or abuse our team, customers, or service providers;
use our products or services in an unsafe, unlawful, or unauthorized way.
We reserve the right to restrict, suspend, cancel, or refuse service where we reasonably believe these Terms have been violated.
25. Limitation of Liability
To the maximum extent permitted by law, Clovertail and its owners, employees, contractors, service providers, suppliers, and partners are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, loss of goodwill, personal inconvenience, delay, or loss resulting from your use of our website, products, or services.
To the maximum extent permitted by law, Clovertail’s total liability for any claim related to a product, order, website use, or service will not exceed the amount you paid to Clovertail for the product or order giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
26. Indemnification
You agree to indemnify and hold Clovertail harmless from claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from your misuse of our website, violation of these Terms, violation of law, violation of third-party rights, fraudulent activity, or unsafe use of products.
27. Force Majeure
Clovertail is not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, customs delays, supply chain disruptions, severe weather, natural disasters, strikes, labor disruptions, war, public health events, internet outages, payment processor issues, platform outages, government actions, or other events beyond our control.
28. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Customers outside Canada, including customers in the United States, may also have certain mandatory rights under the consumer protection laws of their own jurisdiction. Nothing in these Terms is intended to limit rights that cannot legally be waived.
If Clovertail is legally registered in another Canadian province or territory, this section should be updated to reflect that province or territory.
29. Dispute Resolution
If you have a concern, contact us first at boop@theclovertail.com so we can try to resolve the issue informally.
Most order, shipping, return, refund, and product issues can be resolved through customer support.
Nothing in this section prevents either party from seeking relief where required or allowed by applicable law.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, website, laws, policies, or operations.
The updated version will be posted on our website with a revised “Last updated” date.
Your continued use of our website or services after updates are posted means you accept the updated Terms.
31. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply to the maximum extent permitted by law.
32. No Waiver
If we do not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce it later.
33. Contact Information
If you have questions about these Terms, your order, a return, a product issue, or a U.S. cross-border shipment, contact us using the details below.
Business Name: Clovertail
Business Location: Canada
Website: theclovertail.com
Customer Support Email: boop@theclovertail.com
Customer Support Phone Call or Text: +1 (778) 486-3001
We typically respond to customer enquiries within 1 business day.