90-Days Free Return
Your Satisfaction, Always in Focus
At Clovertail, we design pet products to make everyday care feel safer, easier, and more dependable. Every order matters to us, and if your Clovertail product is not the right fit, we want the return process to feel simple, fair, and respectful.
This policy explains how our 90-Days Free Return works, what is eligible, and how to request a refund, replacement, or return support.
1. 90-Days Free Return
You can request a 90-Days Free Return for any eligible Clovertail product within 90 days from the date of delivery.
If you are not happy with your purchase for any reason within the 90-Days Free Return period, you may return it for a refund under our 90-Days Free Return policy.
Unless a product is clearly marked as “final sale” on its product page, it is covered by this policy.
2. Return Conditions
We accept returns in two main situations:
a) Not satisfied or change of mind under 90-Days Free Return
If you are not happy with your product for any reason within the 90-Days Free Return period:
You may return the product for a refund of the product price.
Products may be opened and lightly used during the 90-Days Free Return period.
Please return all included accessories, parts, manuals, and packaging where possible.
We will provide a prepaid return shipping label for eligible 90-Days Free Return requests, so return shipping is free for you.
We may reduce or deny a refund if the product is returned severely damaged, missing essential components, or clearly misused.
Our 90-Days Free Return is meant to give you confidence when trying a Clovertail product at home with your pet. It does not cover intentional damage, excessive misuse, or returns where important parts are missing.
b) Damaged, defective, or incorrect item
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with your order number and clear photos or video of the issue.
Once verified, we will either:
Send a replacement at no additional cost, or
Offer a full refund of the product price.
In these cases, we will also provide a prepaid return label when a return is required, so you do not pay return shipping.
3. How to Initiate a Return
To start a return, email us at boop@theclovertail.com with:
Your full name
Your order number
The item or items you wish to return
The reason for the return
Photos or video if there is any damage, defect, or incorrect item issue
Our team will guide you through the process step by step and provide the correct return address and a prepaid return label for eligible 90-Days Free Return requests.
Please do not send any items back before receiving return instructions from us. Returns sent without approval may be delayed or may not be accepted.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method.
Depending on your financial institution, it may take 5–10 business days for the refund to appear on your statement.
Original shipping fees, if charged at checkout, are generally non-refundable unless the item arrived damaged, defective, or incorrect.
5. Exchanges and Replacements
If you would like a replacement instead of a refund, contact us at boop@theclovertail.com.
For damaged, defective, or incorrect items, we will gladly send a replacement at no additional cost once the issue has been confirmed.
For other return situations, we may help you place a new order or recommend the right Clovertail product for your needs.
6. 1-Year Limited Warranty for Clovertail™ Fountain
We stand behind the quality and engineering of the Clovertail™ Fountain. Your purchase is backed by a 1-Year Limited Warranty covering manufacturer defects in materials or workmanship from the date of delivery.
If a covered component is found to be defective within your first year, we will provide a replacement part, such as a new USB pump or sensor, free of charge to help get your fountain running properly again.
This warranty is limited to manufacturer defects. It does not cover normal wear and tear, accidental damage, misuse, modifications, or damage caused by improper care.
Pump issues caused by lack of regular maintenance, pet hair clogs, or hard water mineral buildup are not covered under this warranty. To help keep your fountain running quietly and reliably, please clean the pump assembly every 2 to 4 weeks as outlined in your user manual.
Company & Contact Details
Business Name: Clovertail
Website: https://theclovertail.com
Customer Support Email: boop@theclovertail.com
Customer Support Phone Call or Text: +1 (778) 486-3001
We typically respond to customer enquiries within 1 business day.