Privacy Policy
Last Updated: June 23, 2026
At Clovertail, we respect your privacy and take the protection of your personal information seriously. When you shop with us, contact our support team, request a return, or browse our website, we collect certain information so we can process your order, deliver your products, provide customer support, improve our store, and keep our website secure.
This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have.
1. Information We Collect
We collect personal information when you interact with Clovertail, including when you place an order, create an account, contact us, request a return, submit product photos or videos for support, sign up for marketing emails, or browse our website.
The information we may collect includes:
Your name
Email address
Phone number
Billing and shipping address
Order details
Payment-related information
Customer support messages
Return, refund, replacement, or warranty request details
Photos or videos you choose to send us for damaged, defective, incorrect, or support-related issues
Website activity, such as pages viewed, products viewed, cart activity, checkout activity, and referral source
Device and browser information, such as IP address, browser type, operating system, and approximate location based on IP address
For payment security, we do not directly store full credit card numbers. Payments are processed through secure payment providers connected to our ecommerce platform.
2. How We Use Your Information
We use your information to operate Clovertail and provide a better shopping experience.
This includes using your information to:
Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Provide customer support by email, phone, or text
Handle returns, refunds, exchanges, replacements, and warranty requests
Confirm order details when you contact us
Prevent fraud, chargebacks, abuse, or unauthorized activity
Improve our website, product pages, checkout experience, and customer service
Understand how customers find and use our store
Send marketing emails or promotional messages, only where permitted or with your consent
Show relevant ads and measure advertising performance
Comply with legal, tax, accounting, and business record requirements
For example, if you contact us about a damaged Clovertail product, we may use your order number, photos, delivery details, and support messages to verify the issue and provide a refund, replacement, or return label.
3. Email and Marketing Communications
If you sign up for our emails, make a purchase, or otherwise give us permission to contact you, we may send you updates about Clovertail products, offers, helpful pet-care content, or store announcements.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at boop@theclovertail.com.
Even if you unsubscribe from marketing emails, we may still send important non-marketing messages, such as order confirmations, shipping updates, return instructions, refund updates, or customer support replies.
4. Customer Support by Email, Phone, or Text
When you contact Clovertail support, we collect the information needed to respond to your request.
This may include your name, contact information, order number, product details, photos or videos you provide, and the content of your message.
If you call or text our support number, we may use your phone number to reply to your request. We do not use support text messages for promotional SMS marketing unless you have separately opted in where required.
5. Cookies and Tracking Technologies
Clovertail uses cookies and similar technologies to keep our website working properly and to improve your shopping experience.
Cookies may help us:
Remember items in your cart
Keep checkout and account features working
Understand which pages and products customers view
Measure website performance
Improve product pages and advertising
Show more relevant ads where permitted
Some cookies are necessary for the website to function. Others may be used for analytics, personalization, or advertising.
You can adjust cookie settings through your browser. Depending on your location, you may also see cookie or privacy choices on our website. If you disable cookies, some parts of our store may not work properly.
6. Analytics and Advertising
We may use analytics and advertising tools to understand store performance and improve our marketing.
These tools may help us understand things like:
Which products customers view
Which ads or search terms bring visitors to our store
Whether visitors add products to cart or complete checkout
How our product pages and checkout experience can be improved
Where enabled, we may work with platforms such as Shopify analytics, Google Ads, Google Analytics, or similar service providers to measure advertising performance and show relevant ads.
These providers may use cookies, pixels, tags, or similar technologies. The information collected may include device information, browsing activity, approximate location, referral source, and interaction with our website.
7. When We Share Information
We share personal information only when needed to operate our business, provide our services, or comply with legal obligations.
We may share information with:
Ecommerce platform providers that host and operate our store
Payment processors that securely handle transactions
Shipping carriers and fulfillment partners that deliver your order
Email and communication tools that send order updates or support replies
Return, refund, and warranty support tools
Analytics and advertising providers that help us measure and improve our store
Fraud prevention, security, tax, legal, or compliance service providers
Government, legal, or regulatory authorities when required by law
We only share the information reasonably necessary for these providers to perform their services.
8. Selling or Sharing Personal Information
Clovertail does not sell your personal information for money.
However, some privacy laws define certain advertising, analytics, or tracking activities as “sharing” or “selling” personal information, even when no money is exchanged. For example, using advertising pixels or analytics tools to measure ad performance may be considered “sharing” under certain laws.
Where required, we will provide ways for eligible customers to opt out of certain data sharing or targeted advertising activities.
9. How We Protect Your Information
We use reasonable technical, administrative, and organizational safeguards to help protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These safeguards may include secure ecommerce systems, encrypted payment processing, limited access to customer information, and security tools provided by our service providers.
No online store, website, payment system, or email service can guarantee complete security. However, we work to protect your information and only collect what we need to operate our business and support our customers.
10. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may keep order records, support messages, return details, refund records, and warranty information to:
Fulfill your order
Provide customer support
Process returns or refunds
Handle warranty or replacement requests
Prevent fraud or abuse
Meet legal, tax, accounting, and business record requirements
When information is no longer needed, we may delete, anonymize, or securely retain it where required by law.
11. Your Privacy Choices and Rights
Depending on where you live, you may have certain privacy rights regarding your personal information.
These may include the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of certain personal information
Withdraw consent for certain uses of your information
Opt out of marketing emails
Opt out of certain data sharing or targeted advertising where required by law
To make a privacy request, contact us at boop@theclovertail.com.
Before completing certain requests, we may need to verify your identity to protect your information from unauthorized access.
12. Children’s Privacy
Clovertail does not knowingly collect personal information from children under 13.
Our website and services are intended for general audiences and for customers who are able to make purchases legally. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.
13. International Customers
Clovertail may work with service providers located in different regions. This means your information may be processed or stored outside your province, state, or country.
When information is processed by service providers in another region, it may be subject to the laws of that region.
We take reasonable steps to work with service providers that protect personal information appropriately.
14. Third-Party Links
Our website may include links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. If you visit another website from a link on Clovertail, we encourage you to review that website’s privacy policy.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically so you understand how Clovertail collects, uses, and protects your information.
16. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us using the details below.
Business Name: Clovertail
Website: theclovertail.com
Customer Support Email: boop@theclovertail.com
Customer Support Phone Call or Text: +1 (778) 486-3001
We typically respond to customer enquiries within 1 business day.