Yes—contact us within 12 hours of placing your order and we’ll do our best to help. Once an order has shipped, we can’t modify or cancel it.
I entered the wrong address—what should I do?
Email us as soon as possible with your order number and the correct address. If it hasn’t shipped yet, we can usually update it.
Do you offer gift notes or gift packaging?
At the moment, we don’t offer gift notes or gift wrapping, but many customers ship directly to the recipient.
Shipping & Tracking
How long does shipping take?
Orders are typically processed in 1–3 business days. Estimated delivery times: US: 4–13 business days; CA/UK/AU: 8–15 business days.
How much is shipping?
Free shipping on orders over $55. Orders below that have a flat shipping fee of $8 USD.
Where’s my tracking number?
When your order ships, you’ll get an email with your tracking link. You can also track anytime from our Tracking page.
My order hasn’t arrived—what now?
If your order hasn’t arrived within 20 business days, contact us and we’ll investigate and make sure you’re taken care of.
Returns & Refunds
I don’t like the product—can I return it?
Yes. We offer a 90-Day Risk-Free Trial. If you’re not happy within 90 days of delivery, contact us to start a return.
Do you accept opened items?
Yes—items can be opened and lightly used during the trial period. Please include accessories and packaging where possible.
When will I receive my refund?
After your return is received and inspected, refunds are processed to your original payment method. Banks can take 5–10 business days to post the refund.
Product & Support
My item arrived damaged or defective—what do I do?
Contact us within 7 days of delivery with your order number and a clear photo/video. We’ll offer a replacement or a full refund once verified.
How do I contact you?
Email boop@theclovertail.com or call/text +1 (778) 486-3001. We typically reply within 1 business day.
Terms & Conditions
Review our policies and guidelines
Privacy Policy
Learn how we protect your personal information and data.
