Yes. Request a change-of-mind return within 30 days of delivery while the item is unused and in its original condition with all essential parts. You pay return postage; no restocking fee applies. Original delivery charges are generally non-refundable. Contact us before returning anything. Used items do not qualify solely because of a preference or because a pet does not like or use the product. Genuine faults, order errors, inaccurate descriptions, consumer rights and longer warranties remain a separate matter. Earlier orders retain the terms offered at purchase.

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Yes. Opening packaging solely to inspect an item does not count as use. For a change-of-mind return, request help within 30 days of delivery and keep the item unused and in its original condition with all essential parts. Include original packaging where reasonably possible. Opening or using a product to discover a genuine defect does not by itself disqualify a fault claim; report damage or a defect within 45 days of delivery. Consumer rights, longer warranties and earlier-order terms still apply.

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Approved refunds are issued to the original payment method for the amount actually paid for the affected item, accounting for applicable discounts and associated taxes where appropriate or required by law for either return type. There is no restocking fee. Original delivery charges are generally non-refundable for change-of-mind returns, except where required by law; for verified faults or merchant errors, they are refunded where appropriate or required by law. We aim to issue an approved refund within 10 business days after receiving and reviewing a required return, or within 10 business days of approval when no return is required. Your payment provider may need additional time.

Read the return conditions