Request a change-of-mind return within 30 days of delivery. Items must be unused and in their original condition with all essential parts. Opening packaging solely to inspect an item does not count as use. Include original packaging where reasonably possible.
You pay return postage for change-of-mind returns; no restocking fee applies. Original delivery charges are generally non-refundable. Contact us before sending anything back.
Report damage or a defect within 45 days of delivery. Email boop@theclovertail.com with your order details and a description of the issue, with photos or video where reasonably possible for a fault claim. We arrange or pay required return shipping for verified faults or merchant errors, including wrong items and inaccurate descriptions or size charts. Contact us promptly about wrong, incomplete, missing or inaccurately described items. Consumer rights, longer warranties and earlier-order terms still apply.
Read the return conditions